Your right to cancel an order starts from the moment you place an order with us and lasts for 14 days for any sealed product that you buy from us.
If you wish to cancel an order please contact us at firstname.lastname@example.org with your order number and we will be happy to cancel it and arrange your refund.
If you have received a product that is faulty or damaged, please contact us at email@example.com to arrange a return. We would be happy to provide a cost-free exchange or a full refund.
Our policy lasts 14 days. If 14 days have gone by since delivery, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
For single card products, returns are only accepted for products which are damaged upon delivery. Notification of damaged products must be reported within 48 hours of delivery to be eligible for a refund/exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to The Bearded Card Trader, 20 Sevenacres, Durham, DH3 4JS, United Kingdom.
To return your product, you should post your product to The Bearded Card Trader, 20 Sevenacres, Durham, DH3 4JS, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item of value, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.